What should I do in case of damage during transport
All packages shipped from shop.ebansrl.com are covered by insurance. To be entitled to compensation is essential to report the accident at the time of discharge, writing on the courier’s bulletin: non-intact box, hole in the pallet/cardboard, damaged package, open/ scratched/torn cellophane. No complaints will be accepted without annotations on the bulletin. Reporting procedure: To report, send to the address email@example.com with 2/3 photos of the damaged product/packaging and the bulletin with your notes indicating in the email the order code and the delivery date.
How will my order be sent?
For shipments we use different couriers according to the package to be shipped, the cost of shipping is indicated directly on the cart.
How is my package packaged?
The material usually used for packaging is made of cardboard and nylon bags / film; more bulky packages will be shipped on closed pallets with white nylon. Particular attention must be paid during transport to the handling of goods, respecting the signs printed on the cardboard.
Since when delivery times start?
Each item on sale on the site shows the correct delivery times/working days, starting from the time the payment is received.
Is it possible to have delivery to the floor?
Add your products to the cart and, when choosing the shipping method you prefer, select Delivery to the Plan – if provided.
Can I open the packages in front of the courier?
It is not possible to open the packages in front of the courier; any anomaly found must be strictly written on the courier’s bulletin: non-intact box/pallet, damaged package, open/scratched/torn cellophane. No complaints will be accepted without annotations on the bulletin.
Can I be notified before delivery?
Notifies its customers by e-mail when the order is shipped; subsequently the courier in charge will notify the customer by e-mail and in case of large packages / pallets the courier will make an appointment for unloading.
Do you ship abroad?
Yes, we ship all over Europe; for exact shipping rates please feel free to send us a request: firstname.lastname@example.org